Night Room Service Assistant

Job Description

Night Room Service Assistant (Job Number: HOT0CHFU)

Work Locations

Hilton Glasgow Hotel, 1 William Street, Glasgow G3 8HT

About this Position

This is a part time opportunity working 16 hours a week, with weekend shifts required. As a Night Room Service Assistant, you will serve food and/or beverages to guests, ensuring outstanding service and financial profitability.

Benefits

• Hourly pay of £13.71
• Free and healthy meals when on duty
• Grow your career with personal development programs
• Access to corporate responsibility programs and perks at work
• Team member travel program (discounted hotel nights and 50% off food & beverages)
• High street discounts with Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing yearly to up to 33 days
• Discounted dental and health cover
• Free parking (depending on availability)
• Discounted taxi when public transport stops running
• Guest Experience Day after successfully passing probation
• Modern and inclusive team member areas
• Free gym access from May 2026 onwards

Responsibilities

• Respond to guest requests in a timely, friendly, and efficient manner.
• Maintain knowledge of menu and restaurant promotions and specials.
• Take guest food and/or beverage orders and input them into the point of sale system.
• Retrieve and deliver food and beverage orders promptly.
• Ensure guest satisfaction throughout the meal service.
• Serve alcoholic/non alcoholic beverages in accordance with federal, state, local, and company regulations.
• Keep the serving station well stocked at all times.

Qualifications

• Hospitality - passion for delivering exceptional guest experiences.
• Integrity - doing the right thing, all the time.
• Leadership - leadership in industry and community.
• Teamwork - working effectively in teams.
• Ownership - taking responsibility for actions and decisions.
• Sense of urgency and discipline - operating with a sense of urgency.

Key Attributes

• Quality
• Productivity
• Customer focus