Night Receptionist Hyatt Centric Cambridge

We are looking for a Night Host / Receptionist to join Hyatt Centric, Cambridge.

Key Responsibilities

• Creating memorable experiences for guests.
• Being a friendly face and go-to person for guests, contractors and visitors.
• Inspiring and informing guests on local attractions and events.
• Welcoming guests when they check in and leaving a great impression when they check out.
• Managing reservations and queries online, by email, on the phone and in person with a can-do attitude.
• Handling out-of-hours guest queries for other Hyatt properties.
• Questioning, evolving and staying human in all interactions.
• Seeking out innovation, change and creativity.
• Challenging convention and looking for better ways to do and be.
• Showing accountability and the desire to empower those around you.
• Being yourself at work, just as much at play.
• Recognizing that perfection doesn't exist and no one has a monopoly on good ideas.
• Learning fast, evolving and growing through humanity in yourself and others.

Desired Traits

• Confident, warm and effervescent individuals focused on curating a personalized guest experience.
• Endlessly curious - reading guests and adapting approaches to suit the individual.
• Comfortable with systems and technology and eager to learn and evolve.

Benefits

We offer a bonus scheme, holidays (including the option to buy additional days), a host of wellbeing benefits (Cash Plan, Life Assurance, Long Term Income Protection, Employee Assistance Programme), free nights at our properties, recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your needs.

Working Arrangements

The role offers flexible working in terms of location, days (including weekends and bank holidays) and hours. Flexibility may be ad hoc or permanent. Please discuss details with the recruiting manager.