Night Receptionist

Join the Team! Join the Millennium Family!

If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced Night Receptionist. The purpose of this role is to assist in the daily running of the Front Office department, ensuring that all M&C procedures and targets are met.

Key responsibilities as a Night Receptionist

• Manage night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies.
• Welcome guests warmly and provide a professional check-in and check-out experience.
• Take initiative in accommodating the customers' needs in a resourceful manner.
• Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
• Be the first point of contact for all our guests.
• Deal with guest queries and complaints.
• Upsell hotel services.
• Answer the telephone and address any enquiries.

Essential skills required

• Opera Cloud/ Opera experience
• Previous experience in a hotel reception or customer service role.
• Ability to multitask
• Well presented, professional, and customer oriented
• Strong interpersonal and communication skills
• Ability to work flexible shifts, including evenings, weekends, and public holidays
• Calm under pressure
• Strong organisational skills and attention to detail
• Motivate and collaborate effectively with your colleagues in the hotel
• Friendly and approachable.
• Excellent problem solving skills

Benefits

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.