Night Receptionist

About us:

As the leader in hospitality worldwide, Marriott International has 7600+ hotel properties and 30 top hotel brands. We're in 133 countries and territories, and we're still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to The V&A Restaurant our casual drinking and dining destination, offering a blend of British classics and international dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Benefits:

• Meals & refreshments on duty
• Uniforms
• Performance based incentives
• Learning and development opportunities
• Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
• Recognition programmes

What you will be doing:

• Meet & greet all guests and be their first interaction with the hotel
• Check guests in and out, according to company standards and procedures
• Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date reports.
• Process all payment types such as room charges, cash, debit, or credit cards.
• Sell a room/accommodation to a guest, without a reservation, based on availability
• Process requests for wake-up calls and advise guests of any messages.
• Confidently deal with guest queries and complaints

What we are looking for:

• Essential that you have hospitality and/or customer service experience
• A warm and genuine individual who enjoys putting people first
• Strong interpersonal and customer service skills
• Previous experience of IT applications
• Someone who wants to grow and develop within the company

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation: Competitive salary