Night Receptionist

Salary & Holiday

Salary - £27,040 plus service charge

Holiday - 28 days holiday, enhanced after 5 years of service.

Benefits

• Uniform offered and dry cleaned.
• Complimentary on-site parking while on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About Us

Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer our guests a new way to short stay through the ingenuity of our design and views of the world's most efficient single-runway airport. No other hotel will get you closer to your flight.

Responsibilities

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests' bills.

Qualifications & Attributes

• Providing a high quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at mult tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4 star hotel is a significant advantage.
• Opera PMS experience is a plus.

Grow with Us

We are growing rapidly and, with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.