Night Receptionist

Job Overview

The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. Responsible for ensuring accuracy in guest accounts, balancing the hotel's revenue, and preparing reports for management, the Night Auditor also serves as a key overnight contact for guests.

This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service, ensuring both smooth night operations and readiness for the following day.

Responsibilities

• Complete nightly financial audits, balancing guest accounts and revenue.
• Prepare and deliver daily reports for Finance and Front Office management.
• Process late check ins, early departures, and guest requests.
• Maintain accuracy in billing, postings, and cash handling.
• Serve as a professional and approachable point of contact overnight.
• Manage overnight enquiries, bookings and guest requests.
• Support Night Manager in ensuring operational standards are upheld.
• Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
• Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently.
• Accurately process payments and ensure the security of guest information.
• Monitor safety and security of the property during the shift.
• Conduct administrative tasks and system checks to support next day readiness.
• Record and communicate guest feedback and incidents in daily log.
• Respond to emergency situations calmly, ensuring guest and staff safety.
• Maintain the reception and lobby area to a professional standard.
• Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
• Assist the Night Manager in any tasks required to ensure smooth operations.

Skills & Qualifications

• Diploma or certificate in Hospitality, Accounting, or equivalent experience.
• Previous experience as Night Auditor or in Front Office operations.
• Strong numeracy and financial reconciliation skills.
• Proficiency in Opera PMS or similar hotel management systems.
• Fluent English required; additional languages are an advantage.

Working Conditions

• Overnight shifts, including weekends and bank holidays.
• Extended periods of standing at reception.
• Balance of guest facing service and administrative tasks.
• Requires focus during late/early hours.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Compensation

Competitive salary.

Benefits

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service-supporting your life beyond work.
• Paid birthday leave.
• Generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to an Employee Assistance Programme.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops.
• Cashback healthcare plan covering dental, optical, physiotherapy, and alternative treatments.
• Cycle to Work scheme.
• Preferential gym membership rates.
• Continuous learning and development opportunities, from hands on training to leadership masterclasses.
• Paid volunteering day.
• Employee referral programme.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy.
• City wide discounts and perks across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards.
• Elegant annual celebrations and social events.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.