Night Receptionist

Important Benefits

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies, and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees
• Various learning & development available
• Access to an Employee Assistance Program - Hospitality Action
• Refer a friend scheme
• FREE parking
• AND much, much more!

Responsibilities

You'll manage the reception during the night, greet guests upon arrival, administer check ins and check outs, and ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Qualifications

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Equal Opportunity Employer

We are a Disability Confident employer and are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the necessary changes.

The role is based at Dunston Hall Hotel, Spa & Golf Resort, Norwich.