Night Porter

DEPARTMENT/LOCATION: Front of House PURPOSE OF JOB:

To ensure that guest queries/needs are quickly andeffectively met at night. Ensure thatregular security checks and fire checks are carried out each night. To carry out a comprehensive night audit.

RESPONSIBLE TO:

Duty Manager/Director of Operations

RESPONSIBLE FOR:

Responsible for the supervision and operations ofpremises at night.

MAIN DUTIES:

• To arrive for work on time dressed neatly in a full clean uniform, well-groomed,with a name badge and presenting a professional appearance to our guests.
  • Receive a full handover from the a) Daily Porters b)Receptionists on duty c) Manager on duty
• Complete docket checks as appropriate and inform the early Duty Managerof any discrepancies.
• Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4am and 6 am) or as required and log any irregularities in the Handover book,reporting it to the Duty Manager.
• To efficiently check-in/out guests during hours of duty and ensure theirluggage is brought/collected quickly.
• To deal with any guest enquiries/needs quickly and effectively.
• To carry out any Lounge/Room Service Orders required after 11 pm to an agreedstandard. The kitchen and food preparation areas must be maintained in a cleanmanner.
• To collect Breakfast cards while doing floor checks and prepare and deliverRoom Service.
• Ensure that any early breakfasts are delivered to the guest on time andto standard.
• To cover Bar Service once bar staff has left ensuring correct anddiligent cash and stock procedures.
• To carry out cleaning as per the night cleaning schedule.
  • Cleaning of public areas as assigned by management.
  • Maintenance of Premier Lounge. Stock replenished asrequired.
  • Reception desk and office cleaned.
  • Ensure meeting rooms are refreshed and prepared.
  • Cleaning of public bathroom areas.
  • Ensure front areas of the hotel are tidy, clearedof debris and clean.
• If necessary, set up meeting rooms to the agreed standard, checking thatall equipment is correct and in working order.
• To check the fax machine on a regular basis and ensure guests receiveany faxes or other messages quickly.
• Complete full report of night shift events in diary and handover anyproblems/incidents to a) Duty Manager b) Receptionist c) Day Porter on dutyprior to leaving.
• Additional and reasonable duties may be assigned as deemed appropriateby management.

BENEFITS:

• Compensation: Competitive salary