Night Porter - Concierege

Night Porter - Concierge

Assist arriving guests with their luggage and transportation requirements and provide guest service. Operate and maintain standard financial control procedures to ensure accurate accounting and reporting. Provide efficient and courteous front desk and reservations service to all guests.

Key Responsibilities

• Is aware at all times of activities in the city (theatre, arts, exhibits, concerts, shows, sports and leisure activities). Is also familiar with the city restaurants and has established contacts with them to provide maximum guest service.
• Performs all reasonable services a guest may require; anticipate guest requests and requirements in order to be able to satisfy them efficiently and promptly.
• Conduct is always friendly, courteous and professional in meeting guests needs.
• Ensures the proper handling of guest messages, mail, packages, flowers and faxes.
• Reviews all memos. Logbooks, messages, VIP lists, function sheets, etc. to ensure up to date and thorough knowledge of functions and happenings within the hotel.

Requirements

• Ability to multi task
• Capacity to proactively manage the operation
• Knowledge of Opera, Oracle and large hotel operation
• Skill in communication, guest service and leadership
• Strong communicator
• Personable
• Flexible
• Calm under pressure

Benefits

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme