Night Manager Dublin 1 Full-time View role

# Night Manager Ref TW-0103About The BoltonThe Bolton is an 84-bedroom hotel forming part of Twinlite's hospitality division, currently preparing for opening in Dublin. We are building a team who will define the guest experience from day one, delivering warm, professional and detail-led hospitality that reflects the standards of the wider Twinlite group.Role PurposeThe Night Manager is the senior person on duty overnight, responsible for the smooth running of the hotel, the safety and comfort of guests and colleagues, and the standard of service delivered outside normal business hours. This is a management position requiring sound judgement, calm decision-making and the confidence to act independently. Given The Bolton's pre-opening status, the role also helps shape overnight procedures and standards ahead of launch. What you'll do Key Responsibilities Overnight Operations & Guest Service Act as Duty Manager overnight, with overall responsibility for the hotel, its guests and its team. Ensure guests receive a warm, professional and consistent level of service at all hours, including late arrivals and early departures. Handle guest queries, complaints and incidents promptly, escalating to senior management where appropriate. Oversee the Night Auditor and any other overnight team members, providing direction and support. Night Audit & Administration Oversee the nightly audit and reconciliation of hotel takings, ensuring accuracy and resolving discrepancies. Review and distribute end-of-day reports and handover notes for the morning management team. Support preparation for the following day's arrivals, departures and any special requirements. Security, Safety & Compliance Take charge of any emergency, incident or fire alarm activation overnight in line with hotel procedures. Carry out regular walk-arounds of the hotel to check security, safety and general presentation. Ensure all overnight procedures comply with health & safety, licensing and GDPR requirements. Complete accurate incident logs and reports, and communicate them clearly at handover. Team Leadership Lead by example, setting the standard for professionalism and service for the overnight team. Support the Front of House Manager with rotas, training and performance management of night staff. Foster strong communication and handover between night and day teams. Pre-Opening Responsibilities Support the Front of House Manager and General Manager in developing overnight SOPs, emergency procedures and handover processes ahead of opening. Contribute to the recruitment and onboarding of the founding night team. What we're looking for Person Specification Proven experience in a Night Manager, Duty Manager or senior Front of House role within hotels. Comfortable working independently overnight and making sound decisions with minimal supervision. Experience with hotel PMS systems and night audit procedures. Strong people-management skills, with the ability to lead and motivate a small team. Excellent communication skills, both written and verbal, with a calm and professional manner. Willingness and ability to work night shifts on a regular basis, including weekends and public holidays. Experience supporting a hotel pre-opening or new-build project is an advantage but not essential. Skills & Attributes A calm, responsible and trustworthy approach, particularly when handling incidents. A genuine passion for hospitality, regardless of the hour. Strong problem-solving skills and the confidence to take ownership of unexpected situations. Aligned with Twinlite's values and committed to representing the brand to the highest standard. How we review applicationsEvery application is read by a person. Software helps us organise CVs against the requirements above; it never rejects anyone. See the candidate privacy notice.Location: Dublin 1Type: Full-timeTeam: HospitalityBy email: - quote TW-0103 in the subjectApply nowTakes about two minutes. CV as PDF or Word, or email it to the address above.