Night Manager

THE NOMAD HOTEL

NoMad London, a World's 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates' Court. As the NoMad's first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort.

'The best of New York hospitality with London Charm'

THE ROLE - NIGHT MANAGER

To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk and bell team in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the night operation.

• Supervise the Reception team in checking in and checking out guests.
• Oversee and manage the night operation ensuring compliance with established procedures.
• Accurate and efficient completion of the night audit and night checklist.
• Handling of guest requests to ensure high levels of service are provided.
• Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling.
• Be responsible for emergency and health/safety related situations.
• Take ownership of complaints ensuring final resolution and guest satisfaction.

REQUIREMENTS

• Must have at least one year of previous experience in a similar role from a luxury hotel environment.
• Excellent customer service, teamwork and problem-solving skills.
• Good knowledge of Opera system, Microsoft Office and Knowcross.
• Fluent in spoken and written English.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount all over the world with Hilton Go!
• Private Health Care
• Wagestream
• Experience Stay - Breakfast included

Please note whilst we wish we could respond to all applicants, only those candidates shortlisted will be contacted.