Night Luggage Porter, The Savoy Hotel

Job Description

Night Luggage Porter

Department: Front of House

Inspired & supported by: Head Porter

Salary: £31,857 (including service charge)

Your purpose: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.

Accountabilities

• Ensuring the delivery, security and storage of guest luggage and belongings.
• Delivering all guest requests in line with our service standards while taking every opportunity for personalisation.
• Working closely alongside the Front of House team to assist with a wide variety of guest requests.
• Always putting our guests first.

Key Responsibilities & Contributions

• Provide a seamless luggage service while assisting with the arrival/departure experience.
• Accurately record all guest luggage and ensure it is handled and stored securely.
• Engage enthusiastically in guest interactions demonstrating knowledge and personality.
• Use correct lifting and carrying procedures.
• Be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed.
• Have thorough knowledge of hotel services, facilities and local area to share with guests.
• Polish guest shoes.
• Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion.
• Provide errand services for guests as requested.
• Carry out wrapping and packing of parcels.
• Sort incoming mail and deliver to designated areas.
• Assist the door team in providing parking assistance on arrival and departure of guest vehicles.
• When accepting a vehicle ensure relevant checks are carried out and recorded.
• Other duties as specified by Guest Experience leadership.

Qualifications

Essential:

• The ability to prioritise and organise yourself.
• 1-year minimum experience in the luxury hospitality industry preferred.
• Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
• Able to work under pressure and at high speed.
• Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
• CAN DO attitude and able to adapt to changes.
• Problem solving abilities.
• Attention to detail.
• Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly.
• Flexibility to work different shifts.

Desirable:

• Experience in valet parking.

Benefits

• Competitive salary, pension, and life assurance.
• 31-33 days of holiday (including public holidays).
• Cashback for wellbeing/healthcare expenses & Perkbox.
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
• 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
• Free stay at The Savoy after probation.
• Colleague restaurant, interfaith prayerroom and wellness room.
• Laundry services for all colleagues.
• Gym access, cycle-to-work scheme and Virgin Active membership discount.
• Season ticket loan for commuting.
• Employee assistance program.
• Optician reimbursements, and local discounts for F&B and retail.