Night Housekeeping Team Leader

Who are we?

Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What's in it for you?

AtEstelle, we prioritise your well being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

What you will do

The key responsibilities for this role will include but are not limited to:

• Being responsible for cleanliness, orderliness, and appearance of the entire club and offices.
• Being responsible for the leadership and operational running of the housekeeping department and team with the support of the Director of People and Culture.
• Managing housekeeping budgets, including cost controls with regards to labour, agency, ordering of relevant items and managing of all supplier relationships.
• Ensuring your team and any agency staff working are fully briefed on our expectations prior to the start of their shift and conduct routine inspections.
• Analysing housekeeping products and suppliers and being aware of new trends in the industry making suggestions for improvements.
• Checking for faults or damage and work alongside the Chief Engineer to arrange repairs and routine maintenance work.
• Maintaining a high standard of cleaning and hygiene within our club and offices adhering to COSSH guidelines.
• Participating in vendor sourcing and quality control of all housekeeping department related suppliers.
• Organising routine and specialist cleaning including window cleaning for the club and our offices.
• Being responsible for the organisation, ordering and par levels of inventories for linen, uniform, and all other fixed assets.
• Being an ambassador for our club as well as a strong leader who embodies our values and commitment to our teams.
• Ensuring that company and statutory standards and legislations are adhered to, so that our home, members, and colleagues are always kept safe.
• Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and improving our member experience.
• Assuring completion of weekly scheduling to ensure labour costs are in line with budget.
• Overseeing creation and development of all Housekeeping SOP's and standards.

Who we're looking for

• At least 1 year proven experience in a Housekeeping Team Leader role within a luxury / lifestyle hospitality business.
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Obsessive about attention to detail.
• Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members.