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Night Front Desk & Guest Care Host Flexible Shifts

Posted 9 hours 51 minutes ago by Mitchells & Butlers Leisure Retail Limited

Permanent
Not Specified
Other
Buckinghamshire, Coleshill, United Kingdom, HP7 0
Job Description

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

What you'll do in this role
  • Be the first point of contact when checking in late arrivals and walk ins
  • You'll ensure a warm, friendly and genuine welcome
  • The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
  • You'll ensure guest and business safety and security is top priority at all times
  • In the event of a fire, evacuating all guests and team from the business safely and quickly
  • You'll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What we look for in our night porters
  • Passionate about guest care
  • A can do attitude
  • Professionalism under pressure
  • Great eye for detail
  • Enjoys and wants to be an active member of a team
  • Excellent verbal communication
  • An understanding of what excellent guest service looks like
What's in it for me
  • Flexible shifts - to fit around the other important things in life.
  • Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered.
  • Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
  • Never a dull moment - fun, laughs and lifelong friends!
  • Team Socials - work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high street shopping discounts; and we even give you free shares! There's also a free employee helpline - to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

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