Night Concierge

Role Overview
We are recruiting for an experienced Night Concierge to join a luxury residential development in London.

The successful candidate will be responsible for maintaining high standards of security, customer service and building operations throughout the night. This role requires a professional, proactive and reliable individual who is confident managing emergencies, assisting residents and ensuring the development remains safe and secure.

Key Responsibilities
Resident Services & Front of House

• Deliver exceptional customer service to residents, visitors and contractors, maintaining a professional and welcoming environment.
• Respond promptly to resident enquiries, requests and concerns.
• Maintain resident confidentiality and follow all building procedures.
• Provide clear and accurate handovers to the incoming team.
• Monitor CCTV, access control systems and visitor movements to maintain building security.
• Conduct regular internal and external security patrols, ensuring all communal areas and facilities remain safe and secure.
• Monitor pedestrian and vehicle access, ensuring only authorised individuals enter the development.
• Manage key control procedures, contractor access and visitor registrations.
• Carry out routine building inspections, reporting maintenance issues, hazards and security concerns.
• Monitor car parking areas, communal facilities and other shared spaces.
• Follow opening and closing procedures for designated areas where required.
• Respond confidently to emergencies, including fire alarms, leaks, lift entrapments, security incidents and medical emergencies.
• Monitor fire alarm panels and follow established emergency procedures.
• Ensure fire escape routes and communal areas remain clear of obstructions.
• Report and accurately document accidents, incidents and near misses.
• Liaise with emergency services and building management when required.
• Maintain accurate security patrol logs and incident reports.
• Work closely with the wider Concierge and Management teams to maintain consistent service standards.
• Complete daily reports, incident records and shift handovers.
• Support the induction and training of new team members when required.
• Assist with general building operations and additional duties as reasonably requested by management.

Candidate Requirements

• Previous experience as a Night Concierge, Security Concierge or Residential Concierge, ideally within a luxury residential development.
• Strong customer service skills with a professional and approachable manner.
• Good understanding of building security, CCTV monitoring and access control procedures.
• Confidence responding to emergencies and managing incidents independently.
• Excellent communication, organisational and administrative skills.
• Strong attention to detail and the ability to remain calm under pressure.
• Good understanding of health and safety procedures.
• Reliable, proactive and comfortable working independently during night shifts.

This is an excellent opportunity to join an established luxury residential development, offering a varied role combining resident services, security and building operations.