NHS Admin jobs in Shrewsbury and Telford - Switchboard Team Leader

The banding for this vacancy is subject to outcome of agenda for change

An exciting opportunity has arisen at The Shrewsbury and Telford Hospital NHS Trust (SaTH) for an enthusiastic and energetic individual to join Switchboard as Team Leader. This is an excellent time to join our team as we move over to our new bleep and telephony systems.

The post holder will support the switchboard Manager leading the day to day operational function of Shrewsbury and Telford switchboard operators and will ensure a systematic, disciplined and analytical approach to problem solving and ensuring agreed policies, procedures and standards are met.

The postholder will ensure a customer centric approach and all inbound and outbound calls dealt with, logged and transferred to the highest of quality, ensuring data quality compliance against agreed minimum datasets.

• The role helps run the hospital switchboard and supports the Switchboard Manager with daily tasks.
• It makes sure all calls are handled quickly, politely and safely, with accurate information recorded.
• It supports switchboard staff, helps plan work rotas, and provides training to team members and other staff.
• It looks after telephony systems and equipment, helping fix problems and keeping important databases up to date.
• It helps improve services by checking data, spotting issues, and suggesting better ways of working.
• It acts as deputy for the Switchboard Manager when needed and supports digital projects across the Trust.