Network Engineer - Technical Author & Process Analyst

Network Engineer - Technical Author & Process Analyst - Documentation

This role sits within the Network Infrastructure team, taking ownership for documentation, design & process library. You will bridge the gap between technical engineering and clear communication by auditing existing content, redesigning space structures, and standardising how workflows are documented to ensure global scalability and resilience.

Key Responsibilities

• Content Governance: Audit, rewrite, and consolidate Confluence documentation to remove duplicates and ensure technical accuracy.
• Structure & Standards: Design logical space architectures and implement templates, naming conventions, and style guides.
• Process Mapping: Partner with Engineers and Project Managers to capture operational workflows and create visual diagrams/flowcharts.
• Continuous Improvement: Identify process inefficiencies and maintain documentation to reflect evolving ways of working.

Your Skills

• Experience: Proven background as a Technical Author or Writer, specifically improving technical/operational delivery processes.
• Tools: High proficiency in Confluence (structure management and governance).
• Communication: Ability to translate complex networking concepts into clear, concise documentation for technical stakeholders.
• Attributes: Exceptional attention to detail and experience leading cross-team documentation initiatives.
• Nice to Have: Familiarity with Lean/Six Sigma, core networking (BGP, Firewalls), or workflow automation (Tines, Zapier).