Neighbourhood Officer

The Vacancy

Details for this vacancy: 34 hours per week

Are you an experienced ASB (Anti-Social Behaviour) Officer looking to broaden your skills and step into a wider housing management role?

Or are you a Neighbourhood Officer, looking for your next challenge?

Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers.

This is a great opportunity for someone looking to take the next step in their career. Whether you have solid ASB experience and want to develop your housing management skills, or you're an experienced Neighbourhood Officer ready for a new challenge, we want to hear from you.

What you'll do:

• Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
• Provide support that recognises and responds to the needs of individuals and communities
• Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
• Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
• Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
• Let empty homes within our guidelines of creating sustainable communities
• Collaborate with internal teams and external agencies to improve community wellbeing
• Use feedback and performance data to drive service improvements and customer satisfaction.

What we're looking for:

• Proven experience of delivering neighbourhood officer services / managing Anti-Social Behaviour cases as an ASB Officer
• A confident communicator with a customer-focused mindset
• Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
• Able to navigate digital and computer-based systems
• Comfortable with problem-solving and confident in making informed decisions
• Committed to continuous improvement and delivering high-quality outcomes
• Holder of a valid UK driving licence
• Able to travel and work from various locations as required

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!

Closing Date: 11th August 2025 at midday

Interviews Date: 19th August 2025

Details for this vacancy: 34 hours per week

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.

The Company

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.

Working For Us

Management Team

Matthew Walker

Chief Executive

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Michelle Collins

Director of Customer Service

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Jason Ridley

Director of Finance & IT

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Megan Henderson

Company Secretary

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Mark Donnachie

Director of Assets & Development

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Benefits

Flexible working hours and options for home working

Healthshield health benefits scheme

Enhanced maternity, paternity and adoption pay

30 days holiday (plus bank holidays)

Occupational pension scheme