Neighbourhood Manager

Permanent 37 hours per week Salary: £48,000

Based at Ptarmigan House, Shrewsbury (travel to STAR homes required)

Lead excellent tenancy and neighbourhood services - and be STAR's safeguarding lead

STAR Housing is seeking an experienced Neighbourhood Manager to lead and manage tenancy and neighbourhood management services across all areas of our operations. This pivotal role drives performance, ensures legal and regulatory compliance, and leads service improvement - with organisational responsibility for safeguarding.

Reports to: Head of Housing Responsible for: Housing Officers

Key responsibilities

Lead, develop and performance-manage geographically dispersed Housing Officers; set objectives, appraise performance and build a high-performing, customer-focused culture.

Oversee tenancy management including tenancy audits/check-ins, breaches, abandoned properties, succession, enforcement action and (where required) court attendance.

Manage neighbourhood services: inspections (including block checks and fire safety compliance), community engagement and environmental improvement initiatives.

Lead on community safety, ASB and domestic abuse case oversight; work with partners (police, social services, community safety) to achieve timely, sensitive outcomes.

Act as STAR's safeguarding lead: ensure staff training, robust referrals tracking, multi-agency working and up-to-date policies and procedures.

Ensure compliance with housing legislation and Regulator of Social Housing standards; act as a key point of contact for audits/inspections and support access for property safety works.

Manage the Neighbourhood Services budget; monitor expenditure, deliver value for money and report financial and performance outcomes to SMT.

Lead continuous improvement projects, using data and resident feedback to streamline processes and improve resident experience.

What we offer

Local Government Pension Scheme (LGPS).

Annual leave: 28 days rising to 33 days after 5 years (plus bank holidays).

Mileage reimbursement at 45p per mile for business travel.

Supportive leadership team, opportunities to lead improvement and shape services.

Essential information

DBS check required.

Access to a suitable vehicle and flexibility to work occasional evenings and attend meetings/events as needed.

May participate in duty officer on-call rota (as part of a rota).