NDCWales Project Manager: CRM & Website

National Dance Company Wales (NDCWales) are embarking on a new journey to connect audiences to their work. This year it will implement a new Customer Relationship Management (CRM) and ticketing platform and upgrade its website to ensure integration with these services.

The project will deliver integration between website and CRM, with a key strategic objective to improve overall user experience, save staff time and enable effective audience insight and analysis.

NDCWales is seeking a Project Manager to oversee the two strands of the project (CRM and website), starting in July 2025 and ending in February 2027.
As the Project Manager, you will be a highly organised leader with experience in the development and implementation of CRM and website initiatives.
You will have a clear understanding of customer data processing and have first-hand experience of using and managing CRM systems, preferably for an arts company with both a box office and engagement strands.
You will be well versed in website mapping and be willing to do in-depth customer research to ensure the best outcomes for new systems.
You will be committed to sustainability and accessibility in all strands of the project.