National Service Representative

Responsibilities

1 Responsible for managing and coordinating the implementation, delivery, acceptance, training, and post-sale problem-solving of projects such as servers

2 Responsible for meeting the needs of local customers and providing timely after-sales solutions

3 Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality

4 Evaluate the current status of the service system in the local region, and develop plans and improvement solutions

5 Collaborate with sales to solve problems, and plan and implement key service projects.

Qualifications

1 Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the IT industry such as servers and storage

2 Have experience in managing major clients or project management

3 Have a native-level proficiency in the local language, be able to communicate in English without any difficulty, and those with Chinese language skills will be given priority.

4 Familiar with server storage hardware maintenance technologies, such as common fault repair, log analysis, fault troubleshooting, etc.