National Account Team Leader Shared Services

Overview

National Accounts Team Leader - Gateshead

We are looking for an experienced National Accounts Team Leader to join our Gateshead office, where you will oversee a team of Administrators. Acting as the key link between Churchill and our national account clients, you and your team will be the first point of contact, ensuring service excellence and delivering first-class customer support.

If you have proven leadership experience, strong administration skills, and thrive in a fast-paced environment, this could be the role for you.

What you'll be doing

As National Accounts Team Leader, you will:

• Lead and prioritise the workload of the National Accounts team, managing a high volume of customer interactions.




• Monitor internal and external KPIs/SLAs, ensuring targets are met while minimising risks and avoiding financial penalties.




• Oversee the completion and distribution of reports, ensuring accuracy and quality at all times.




• Supervise responses to client quotes, queries, and instructions, ensuring they align with contractual agreements and are commercially viable.




• Identify and manage escalations, resolve disputes, and handle complaints professionally, working with the CSM where needed.




• Ensure the accuracy, efficiency, and profitability of HelpPoint's commercial activity.

What we're looking for

As a National Accounts Team Leader, you'll bring:

• A genuine passion for customer service, with excellent verbal and written communication skills and strong attention to detail.




• Previous experience in managing or supervising a team.




• Strong organisational and time management skills, with the ability to multitask effectively.




• The ability to work under pressure, meet tight deadlines, and deliver against client SLAs and internal targets.




• A proactive, positive, and solutions-focused approach, with the confidence to use initiative and work independently.




• The ability to engage with and understand operational needs as well as client requirements.




• Proficiency in Microsoft Office and experience with CRM or management software.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership- You are part of our success!




• Company sick pay




• 24/7 GP access, plus mental health, wellness, financial, and legal support




• Two paid volunteering days per year- Give back to a cause that matters to you




• Exclusive perks and discounts- More than 250 deals available




• Ongoing training and development- From apprenticeships to leadership programs

• Wellbeing, Diversity & Inclusion- Our Mosaic Committee and Mental Health First Aiders are leading the way




• Recognition and rewards- Celebrating our shining stars all year round

Our commitment to Equality, Diversity, and Inclusion: Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest possible talent pool. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.

Please note that security clearance (DBS) and drug tests are required for this role.