National Account Manager

About us

Housr is a hyper growth Tech startup on a mission to revolutionise student rental. We just recently raised a $10M Series A and we are putting this investment to work to fuel our growth in the UK & US.

As our UK National Account Manager, you'll be the heartbeat of our partner agent relationships across the UK. You'll combine commercial awareness with hands on relationship building, problem solving instinct, and a customer first mindset.

Key Responsibilities

• Partner Relationship Management - Act as the go to contact for partner agents across the UK. Build strong, trusted relationships that feel like partnerships, not transactions.
• Contract Management - Oversee the full lifecycle of partner contracts, from onboarding and training through to renewals and performance reviews.
• Team & Process Building - Help design and implement scalable account management processes and tools as the business grows.
• Client Entertainment & Engagement - Organise and host events, dinners, and other social experiences with partner agents to maintain a strong, human connection.
• Customer-Centric Problem Solving - When issues arise, you own them. With a calm head and proactive mindset, you'll do whatever it takes to resolve challenges quickly, always keeping the partner experience front and centre.
• Account Growth - Work closely with partners to help them expand their portfolios with Housr, identifying opportunities for deeper collaboration.
• Training & Support - Ensure partners are confident with Housr's systems and processes by delivering onboarding, training, and ongoing guidance.
• Internal Accountability - Advocate for the partner internally, ensuring the wider Housr team delivers on our promises and exceeds expectations.

What we're looking for:

• Proven commercial experience in B2B Customer Success / Account Management
• Experience working in or with fast growth, customer facing businesses
• Experience with contracts, service delivery, or partner success is desirable
• Property, FinTech, or PropTech industry exposure is a bonus

Travel:

Regular UK travel required, you must have a full UK driving licence and access to a car.

What we offer

• Compensation - Genuinely Market Competitive basic salary, plus uncapped commission!
• Holiday - 25 days off, plus bank holidays each year
• Monthly Team Lunches - At the end of each month, we all grab lunch together as a team, and also have the afternoon off to focus on ourselves
• Company socials - A chance to let our hair down as a team. Past socials have ranged from paintball to ping pong tournaments - we're quite competitive!
• Brand New Central Office Space
• Hybrid Work Policy - We're big advocates of in person collaboration. We're in the office four days a week, with Thursday as a team wide work from home day.

Interview Process

• First Stage - Exploratory screening call (30 mins)
• Second Stage - Video call (30 mins)
• Third Stage - We'll set you a take home task, requiring no more than 2 hrs of your time. We'll make it fun, we promise. We'd then like you to present your task to us F2F:
  • Part 1 - A chance for you to walk through your take home task and for us to ask questions (30 mins)
  • Part 2 - Wider ranging questions about your experiences and motivations for working at Housr, approaches to certain scenarios, working style and what you'll bring to this role (30 mins)
• Offer - If we think it's a good fit, we'll make you an offer!