National Account Director - Retail Security

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Role Overview:

We are seeking an experienced and highly capable National Account Director to lead and deliver a major UK-wide retail security contract. This is a senior leadership role, reporting directly to the Managing Director, with full strategic and operational responsibility for a prestigious national client in the retail sector.

You will lead a team of regional account managers and ensure the delivery of consistent, high-quality static guarding services across a diverse portfolio of retail sites. You will act as the senior point of contact for the client, fostering a strong partnership and driving service excellence, operational efficiency, and financial performance.

Key Responsibilities:

Provide strategic leadership and direction for the delivery of the national retail security contract, ensuring all contractual, operational, and financial obligations are met.

• Act as the primary senior liaison between the company and the client, maintaining a trusted partnership at all levels.
• Lead, motivate, and develop a team of account managers and operational staff, ensuring clear objectives, high performance, and professional development.
• Oversee the planning and delivery of static guarding services across all retail sites, ensuring compliance with agreed service levels and industry standards.
• Drive financial performance of the contract, including budgeting, forecasting, cost control, and reporting, ensuring profitability and sustainable growth.
• Identify and implement initiatives to improve service quality, operational efficiency, and customer satisfaction.
• Monitor contract compliance, risk, and health & safety across all locations, ensuring adherence to company and legal requirements.
• Prepare and deliver regular performance reports, reviews, and strategic plans to both the client and the company's board.
• Proactively address and resolve any escalated operational or client issues in a timely and professional manner.

Skills & Qualifications:

• Proven track record of managing large, complex national accounts within the security industry, specifically delivering static guarding services in a retail environment.
• Senior leadership experience, including managing remote teams and reporting at board level.
• Strong commercial acumen, with experience managing multi-million-pound budgets, driving profitability, and delivering financial accountability.
• Excellent understanding of the retail security landscape, relevant legislation, industry standards, and best practice.
• Demonstrable experience building and maintaining senior client relationships and driving customer satisfaction.
• Relevant industry qualifications and certifications (e.g., SIA licence, NVQ/Diploma in Management, etc.) are desirable.

Core Expectations:

Ability to lead by example, inspiring and developing high-performing teams across a national footprint.

• Exceptional interpersonal and communication skills, with the ability to influence and build trust at all levels.
• Strong problem-solving and decision-making abilities under pressure.
• Results-oriented, with a focus on continuous improvement and service excellence.
• Willingness to travel extensively across the UK as required by the needs of the contract.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.