Multilingual Support Lead (English/Italian)

Airbnb, Inc. is seeking a Customer Service Manager based in Ireland to lead customer service teams and maintain operational excellence. The ideal candidate will possess strong leadership skills and over 8 years of experience in managing teams in a fast-paced environment.

Responsibilities include coaching staff, managing complex cases, and ensuring high service quality, all while promoting diversity and inclusion. Fluency in English and Italian is essential for this role.