Multichannel Customer Advisor - Public Service

Hull City Council is seeking enthusiastic individuals to join our Customer Service team. You will handle multi-channel inquiries (phone, email, live chat) and provide information on a wide range of council services.

The role emphasizes delivering first-point-of-contact resolutions with a positive, sensitive approach and a strong customer service ethic. Successful candidates will be trained to deliver knowledge across services such as Council Tax, Welfare/ Benefits, Housing, and Environmental