Multi-Task Attendant

Location: On site / Leopardstown park Hospital Dublin 18
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare Other
Annual Salary range:from € 35,788.00 to € 44,984.00

Leopardstown Park Hospital is a registered centre for the provision of services to older people, providing Day services and Long Term Care, situated in South Co. Dublin. It was established in 1917 and continues to provide interdisciplinary services on a seven day, twenty four hour basis.

Reporting Relationship

Resident Services Manager and relevant area supervisors

Purpose of the Post

To provide person centred, high quality support across multiple service areas within the Resident Services Department. The Multi Task Attendant will rotate duties across Household, Portering, Reception, Administrative Support, and any other department that may be required, depending on the needs of the hospital and the service. The role enhances operational continuity and resident experience.

Principal Duties and Responsibilities

General

• Rotate between household, portering, admin, and reception tasks as rostered.
• Carry out duties in accordance with HIQA, infection control, and hospital policies.
• Maintain a courteous, compassionate, and professional manner at all times.

Household Support

• Deliver general and deep cleaning duties as per the hygiene schedule.
• Report any maintenance issues or hazards to line manager.
• Support with laundry and waste handling duties as assigned.
• Support internal delivery of meals and refreshments to units and residents.
• Safely transport documents, specimens, or equipment as requested.
• Assist with internal deliveries and maintain the porter log.

Reception Duties

• Greet all visitors, families, and contractors and manage sign in logs (manual or digital).
• Respond to internal and external queries in person or by phone.
• Maintain security, confidentiality, and visitor policies.

Administrative Support

• Carry out clerical tasks including data entry, filing, and scanning.
• Support the logging of transport records, daily sheets, and internal communications.
• Assist with event coordination or logistical duties for activities.

Compliance and Reporting

• Adhere to hospital policies on confidentiality both within and outside the workplace.
• Immediately report all incidents or accidents to the Resident Services Manager and complete the necessary forms in accordance with policy.
• Cooperate with any accident/incident investigations and After Action Reviews.

Health & Safety

• Review and remain updated with the Hospital's Health and Safety Manual.
• Attend in service training provided by hospital departments or external agencies.
• Adhere to all the Hospital Health and safety policies and requirements.
• Wear the uniform and PPE provided and follow the Hospital's Dress Code.

Professional Conduct

• Represent the hospital professionally by maintaining a clean and tidy uniform.
• Act as an ambassador for the hospital at all times, upholding its values and fostering a positive image within the community and beyond.
• Wear the name badge supplied when on duty.

Eligibility Criteria

Qualifications and/or experience

• QQI Level 5 in Health Service Skills, Healthcare Support, or equivalent.
• Ability to multitask and work across multiple departments.
• Demonstrate commitment to confidentiality, hygiene, and person centred service.
• Proficient communication and interpersonal skills.
• Previous experience in a hospital or healthcare setting.

Post Specific Requirements

• Flexibility to work rotating duties across service areas.
• Willingness to work weekends / nights and shifts as required.
• Strong awareness of infection prevention and resident dignity.

Skills, Competencies and/or Knowledge

Skills

• Multitasking: Ability to switch effectively between household, portering, reception, and clerical duties based on service need.
• Communication: Clear, respectful, and compassionate interaction with residents, families, and staff.
• Problem Solving: Ability to respond quickly and appropriately to unexpected situations or resident needs.
• Organisational: Strong time management, prioritisation, and accurate record keeping across different support areas.
• Technical: Familiarity with equipment such as cleaning tools, trolley systems, visitor management software, and digital logs.
• Customer Service: Friendly, patient centred approach that upholds dignity and comfort for residents and visitors.
• Safety Awareness: Adherence to infection prevention, manual handling, fire safety, and general workplace safety protocols.
• Teamwork: Positive and collaborative approach with nursing staff, resident services colleagues, and the wider multidisciplinary team.
• Adaptability: Flexibility to adjust duties or schedules based on operational priorities or resident care needs.
• Attention to Detail: Thoroughness in cleaning, documentation, resident belongings, and infection control measures.
• Empathy: Understanding, sensitivity, and kindness in supporting vulnerable or elderly residents.

Knowledge

• Standards and Regulations: Awareness of HIQA, HSE, HACCP, and GDPR requirements relevant to non clinical services.
• Health & Safety: Proficiency in manual handling, infection control, incident reporting, and hygiene protocols.
• Equipment and Tools: Safe use and maintenance of cleaning devices, portering aids, communication tools, and clerical systems.
• Hospital Procedures: Familiarity with internal protocols including shift handover, porter logs, waste disposal, and reception etiquette.
• Sustainability: Awareness of environmentally conscious practices in waste segregation, energy use, and eco friendly cleaning.

Terms and Conditions of Employment

Employment type

The current vacancy is permanent and Full Time.

Remuneration

The Salary scale for the post is in accordance with Health Sector Consolidated 9 point Salary Scales ranging from point 1 35,788 to point 9 44,984.

Working Week

39 hours per week, rostered over 5 days out of 7 as required by LPH.

23 days per annum (pro rata for part time employment), subject to management approval and hospital service needs.

Superannuation

Provision is made for pensions, and where applicable is in accordance with either the Local Government (Superannuation) Act 1956, & Superannuation (Revision) Scheme, 1977 and 1998 or the Single Public Service Pension Scheme Act 2012.

Leopardstown Park Hospital is an equal opportunities employer.