Multi Skilled Team Member

Title: Multi-Skilled Team Member Full Time £12.73 per hour

Our mission at Ibis Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

As part of our team you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

This is a multi-skilled role incorporating both Front Office and Food and Beverage Duties in line with the business demands.

As our next Multi-Skilled Team Member, you

• Have the ability to multi-task and have a can-do attitude in this exciting fast-paced environment.
• Flexible and always ready to assist at any stage of the guests' stay, from check-in to check-out and everything in between.
• Work in the Food and Beverage outlets including Breakfast, Bar, Lunch and Dinner and support the Reservations and Back Office Teams when needed.
• Be passionate and dedicated to continuously improving the quality of the hotel's services.

To help you navigate your role, you will be trained in all front-of-house related functions and the safety of the property and people.

Our hotel offers 141 rooms and food & beverage facilities.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Job Description

As our next Full Time Multi Skilled Team Member, you

Are extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

• Be responsible for the reception desk and processing check in/out.
• Provide a friendly and personalised welcome for our guests.
• Convey the image of the brand and the hotel.
• Have a proactive personality in this busy hands on role.
• Provide guests with a single point of contact throughout their stay.
• Be ready to assist at any stage of the guests stay, from welcome to farewell.
• Handle and resolve any guest feedback efficiently and satisfactorily.
• Promote company's ALL loyalty programme.
• Prepare all the documents required for the day.
• Bar and Restaurant service by taking orders, serving food, and ensuring guest satisfaction.
• Offer an attentive and personalised service.
• Prepare and clear tables, refill beverages, and ensure food safety and hygiene standards are maintained.
• Assist in setting up, breaking down, and maintaining dining areas for events.
• Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
• Cooking and supporting buffet setups and ensure the area is replenished as necessary.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.

Work Experience

What we are looking for:

• A self-starter with the ability to work unsupervised.
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
• A fast thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
• Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.

Benefits

• Salary - £12.73 per hour.
• Discounted hotel rates all over the world in Accor Hotels.
• Continuously learn and develop yourself with our Accor Academy.
• Support your wellbeing in your professional and personal lives.
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
• Participate actively in initiatives to build a more inclusive and sustainable world.
• And many more benefits and perks - Our objective is simple: make you grow and give you the spark to unleash your personality.

Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data:

When you submit an application to Ibis Glasgow, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.