Multi-Site Deputy General Manager

Multi Site Deputy General Manager

Location: Nuffield Health Moorgate • Shoreditch FWC
Category: Operations Management
Type: Permanent Full Time 40 hours per week
Salary: up to £45,450, depending on experience
Benefits: Excellent company benefits

Responsibilities

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.
• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.
• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.
• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.
• Deputise for the General Manager.
• Relevant HR, Payroll and membership administration, ensuring compliance with all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

Benefits

We offer a benefits package that includes free gym membership, health assessments, retail discounts, pension options, and a range of fitness, lifestyle, health and wellbeing rewards.