MSK Physiotherapy Administrator

An exciting opportunity has arisen to join the MSK Physiotherapy Team, and be a part of our clinical and administration team as part of the Whittington Community Services. The Service provides referral management and appointment booking services to Whittington Adult Community Services.

This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways.

Post holder will also register, source and upload documents for new patients, book and reschedule appointments for all patients and process the outcomes from appointments.

Post holder will be competent in the use of the computer software RIO, Medway.

The post holder will be expected to always provide excellent customer care using Trust Customer Care Standards.

The post holder will also be expected to travel across Whittington Health sites as required.

Main duties of the job

The post holder will work as part of the MSK Services administrative team, including working on reception, supporting patients and clinicians with managing the patient journey. This particularly links in the urgent physiotherapy service. Please see job description for detailed information.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job responsibilities

The post holder will work closely with the wider MSK Services Administration team and will be expected to help cover MSK Single Point of Access (SPOA) administrative/clerical duties using Rio, Careflow and eRS (choose and book). Applicants should have excellent communication and interpersonal skills, be able to think on their feet and have the ability to organise and prioritise workload. You should be able to demonstrate excellent time management, organisational skills and have a working knowledge of Word and Excel.

Person Specification Education/Qualifications

• GCSE/O Level or equivalent / Higher Education to A level or or equivalent experience

Experience

• Previous NHS experience.
• Previous experience of booking and changing appointments
• Previous Experience of Using RIO and other patient Data entry Systems
• Knowledge of a range of computerised software including Microsoft packages.
• Previous experience of dealing with the public face to face and or over the telephone

Knowledge, Skills and Abilities

• Ability to work as part of a team
• Ability to act appropriately in stressful situations
• Willingness to undertake and use training relevant to the post
• Ability to communicate in a clear and professional manner

Personal Qualities

• Personally/professionally responsible
• Flexible approach to changing circumstances and departmental needs
• Good organisation, time management and prioritisation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,630 to £32,346 a yearper annum inclusive of HCAS