Motor Claims Recovery Handler

Location: LeedsSalary: Flexible, depending on experience

Are you an experienced motor claims professional looking to take ownership of your caseload and deliver high-quality recovery outcomes? We're looking for a talented Motor Claims Recovery Handler to join a growing, forward-thinking business that specialises in delivering efficient and commercially focused claims solutions.

This is an excellent opportunity for someone with motor claims experience who thrives in a fast-paced environment and enjoys negotiating successful recoveries.

The Role

You will manage your own caseload of motor recovery claims from first notification through to successful settlement. Working closely with third-party insurers, repair partners, and internal teams, you will investigate liability, pursue recoveries, resolve disputes, and ensure claims are progressed efficiently.

Key Responsibilities

• Manage a portfolio of motor recovery claims from start to settlement.
• Investigate claims to determine liability and recovery prospects.
• Liaise with repairers, engineers, introducers, solicitors, and third-party insurers.
• Pursue recoveries from responsible drivers, insurers, or legal representatives.
• Review accident reports, engineer assessments, and repair documentation.
• Escalate complex or litigated cases to specialist legal teams when required.
• Maintain accurate and up-to-date claim records on internal systems.
• Proactively identify delays, disputes, or liability challenges and resolve them.
• Escalate high-value or high-risk matters appropriately.
• Contribute to continuous improvement of claims processes and performance measures.
• Monitor and report on recovery performance, KPIs, and targets.

Skills & Experience Required

• Previous motor claims handling experience (typically 1-3 years).
• Strong understanding of UK motor insurance liability and recovery processes.
• Excellent organisational skills and the ability to manage a high-volume caseload.
• Analytical mindset with strong investigation and decision-making abilities.
• High attention to detail and strong commercial awareness.
• Experience using claims management systems.
• Confident communicator with the ability to negotiate effectively.

What's on Offer

• Competitive salary (DOE).
• Supportive team culture within a growing and innovative organisation.
• Opportunities for development and progression.
• A role where you can genuinely make an impact in improving recovery performance.