Mortgage Retention Administrator (12 Month FTC)

Role: Mortgage Retention Administrator - 12 Month FTC Location: Newbury Hours: 35 hrs a week, Monday - Friday 9am-5pm Salary: £25,112.26

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we're looking for.

You will play a key role in supporting our retention strategy by helping customers stay with us, delivering a smooth and efficient product switch journey.

Working closely with RMAs, brokers, and internal colleagues, you will manage and process product maturities, acting as a key point of contact for customer queries.

What you'll be doing

• Manage mortgage maturities and meet agreed SLAs
• Proactively contact customers to arrange adviser appointments
• Process product switch offers and completions