Mortgage Manager

Are you looking to expand your skills and experience?

Well, if so, an exciting opportunity has arisen to join the Mortgage Advice Team as a Mortgage Manager based in our Bradford Head Office

About the role

As a Mortgage Manager, you will lead a team of Mortgage Advisers who provide bespoke advice to new and existing mortgage customers who choose to deal with us directly.

You will confidently communicate your expectations, group strategies and the overall purpose of the Mortgage Advice Team in a way that makes colleagues feel valued and understand how they can contribute to the success of the YBS group.

In this role, you will provide direction and guidance to enable your team to deliver great customer experiences and suitable customer outcomes. You'll do this through ongoing coaching and development within your team ensuring colleagues are equipped with the necessary skills and feel empowered to deliver a great customer experience every time.

You will maximise operational efficiencies by continually challenging existing processes in order to drive improved customer and colleague experiences. We work with colleagues throughout the wider business and with external partners so the ability to build and maintain strong working relationships will be key to your success.

Please Note: The initial training period will require full time attendance in the office. This role does offer hybrid working once full competent in the role. You will work between 8am - 7pm Monday-Friday

About you

You'll be a confident communicator, with experience or appetite to lead and motivate your own team. This'll be coupled with;

• Experience of coaching and mentoring, and knowledge of the Mortgage Training and Competence scheme.
• CeMAP qualification (or equivalent) is essential.
• Excellent people leader skills.
• Great communication and stakeholder management skills.
• Good understanding of all mortgage application types, knowledge of mortgage lending criteria and processes .
• Knowledge of the FCA & PRA certification regime.

About us

At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.

Development. We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you're excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Olivia Lambert at