Monitoring and Observability Engineer

For additional information, please review . Operating with a global footprint. Collaborating across various organizations within Citi to understand and develop observability solutions for enterprise-wide deployment at scale. Managing the legacy monitoring stack across the Production Management organization within Citi. Driving the strategic delivery of end-to-end Observability solutions in Citi. Providing in-depth analysis with interpretive thinking to define problems and develop innovative solutions. Directly impacting the business by influencing strategic functional decisions through advice, counsel, or provided services. Persuading and influencing others through strong and comprehensive communication and diplomacy skills. Performing other duties and functions as assigned. Grafana & Observability Stack: Helm Chart Management: Experience with Helm for deploying applications, including creating, modifying, and managing Helm charts, library charts, and dependencies. Technical Documentation: Ability to create clear and concise documentation for systems and processes. OpenShift/Kubernetes Administration: Experience deploying, managing, and troubleshooting containerized applications on OpenShift/Kubernetes, including resource management and networking. Proficiency in administering Geneos ITRS at scale. Proficiency in administering Grafana (user management, data sources, dashboards, alerts). Working knowledge of Grafana backend components: Mimir (metrics), Loki (logs), and Tempo (traces). Experience with Prometheus for metric collection and PromQL for querying. Application Deployment: Ability to deploy applications using Lightspeed Enterprise. Google Cloud Operations: Experience with Google Cloud operations. Scripting & Automation: Experience with Bash or Python scripting for automating operational tasks. Basic knowledge or interest about apps support procedures, concepts and of other technical areas. Participation in some process improvements. Previous experience or interest in standardization of procedures and practices. Basic Business knowledge/ understanding of financial markets and products. Knowledge/ experience of problem Management Tools. Understands of how own sub-function integrates within the function and commercial awareness Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence Good customer service, communication and interpersonal skills Good knowledge of the business and its technology strategy Consistently demonstrates clear and concise written and verbal communication skills Knowledge of issue tracking and reporting using tools Good all-round team member Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Ability to communicate appropriately to relevant stakeholder