Money Matters Team Manager

About The Role

This role leads the delivery of Karbon's Money Matters service, with responsibility for day to day operations, team performance, service quality and continuous improvement. You'll oversee caseloads, monitor outcomes, use data and insight to shape service delivery, and ensure the team meets regulatory, safeguarding and organisational standards. Working as part of the wider Customer and Community Engagement leadership team, you will build effective internal and external partnerships, contribute to strategic planning, and help ensure the service delivers meaningful outcomes for customers and communities.

About You

You'll be a confident and values led leader with experience of managing people, delivering high quality services, and driving performance in a busy environment. You bring strong judgement, a practical approach to problem solving, and the ability to use insight and data to inform decisions and improve outcomes. Excellent communication skills, trust building, collaborative working and support for people to perform at their best are essential. A genuine commitment to customer wellbeing, continuous improvement and inclusive leadership will be key to success in this role.

Key Responsibilities

• Deliver the Money Matters service and oversee day to day operations.
• Manage caseloads, monitor outcomes and support continuous improvement.
• Use data and insight to shape service delivery.
• Ensure compliance with regulatory, safeguarding and organisational standards.
• Build and maintain internal and external partnerships.
• Contribute to strategic planning and leadership team initiatives.

Qualifications & Experience

• Experience in managing teams and delivering high quality services.
• Demonstrated ability to use data for decision making.
• Strong judgement and problem solving skills.
• Excellent communication and collaborative skills.
• Commitment to customer wellbeing and inclusive leadership.

Salary & Benefits

Salary: £43,315 per annum plus a Karbon car payment of £2,405 per annum.

Benefits include:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences and learning events

Location

Stanley/Gosforth, Karbon Homes.

EEO Statement

We recognise the contribution people with criminal records can make as colleagues and welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to the role. The role is exempt from the Rehabilitation of Offenders Act 1974. Successful candidates must submit a basic or enhanced disclosure and barring check as part of pre employment checks.

Interview Information

Interview date: To be confirmed.

Closing Date

13 July 2026.