Modern Workplace Specialist

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Working Pattern: Monday to Friday

Job Overview

We are seeking a skilled and proactive Modern Workplace & SharePoint Specialist to join our Modern Workplace team. This role will focus on evolving and enhancing our Microsoft 365 ecosystem, with a primary focus on SharePoint Online, Microsoft Viva Suite, and associated collaboration tools. The successful candidate will ensure that our M365 environment remains modern, secure, and aligned with industry best practices while working closely with the service desk to facilitate knowledge transfer and process improvements. You will play a key role in managing the transition of new ways of working into operational service, ensuring a seamless and efficient user experience.

They will work closely with both the Senior Product Manager Microsoft Apps and IT Operations Support Manager to ensure both strategic and tactical objectives are met regarding Support services, and SLA/KPI's are achieved.

Key Responsibilities

• Lead the evolution and continuous improvement of SharePoint Online, ensuring it is structured, secure, and optimized for business needs.
• Manage and enhance the Microsoft Viva Suite, including Viva Connections, Insights, Engage, and Learning, to drive employee engagement and productivity.
• Oversee the administration and governance of Microsoft Teams, OneDrive, and Yammer, ensuring best practices for collaboration and data security.
• Work closely with the service desk, providing guidance and training to ensure smooth knowledge transfer and efficient issue resolution.
• Develop and refine processes to manage site provisioning, document management, permissions, and compliance.
• Implement and manage policies for compliance, security, and data governance within Microsoft 365.
• Assist in the migration of data into the SharePoint platform, ensuring a smooth and efficient transition from legacy systems.
• Create and define a structure and governance policy for SharePoint, ensuring clear guidelines and best practices are communicated effectively across the entire business.
• Collaborate with stakeholders to introduce new ways of working, ensuring a structured transition into service.
• Monitor and optimize platform performance, identifying and resolving potential issues proactively.
• Create and maintain technical documentation and best practice guidelines for SharePoint and Microsoft 365 services.
• Support end-user adoption of modern workplace solutions, providing guidance and training where needed.

Essential Skills & Experience

• Strong experience with SharePoint Online administration, including site structures, security, metadata, and content management.
• Hands-on expertise with Microsoft Viva Suite (Connections, Insights, Engage, Learning) and its integration into business processes.
• Knowledge of Microsoft Teams and OneDrive for Business, including governance, lifecycle management, and external sharing policies.
• Experience with Power Automate and Power Apps, enabling workflow automation and custom business applications.
• Familiarity with Microsoft Purview compliance solutions, ensuring adherence to data protection regulations.
• Understanding of Microsoft 365 security and compliance policies.
• Experience working within an ITIL-based service management environment.
• Strong problem-solving and analytical skills with a proactive approach to troubleshooting.
• Ability to train and mentor service desk staff, ensuring effective knowledge transfer.
• Strong communication skills, with the ability to engage with technical and non-technical stakeholders.

Desirable Skills

• Experience with Microsoft Syntex, Loop, and Copilot AI for document intelligence and enhanced collaboration.
• Knowledge of PowerShell scripting for automation and reporting.
• Experience managing Zero Trust security models.
• Familiarity with third-party SharePoint tools such as AvePoint or ShareGate.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.