Mobile Phone Repair Technician- East London

Mobile Phone Repair Technician

Location: East London

Salary: £27,109.31 - £27,325.83 + commission

Overview

Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That's why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly. We're looking for someone who is customer focused, hands on, and confident working with smartphones, tablets and mobile devices in a fast paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high quality device repairs while delivering great customer service. This role reports to the In Store Manager.

Responsibilities

• Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
• Diagnose and troubleshoot device issues using your technical judgement.
• Provide clear advice and guidance to customers on repair options and solutions.
• Recommend suitable accessories and protection products.
• Maintain a clean, organised and safe workspace.
• Follow repair standards and safety guidelines at all times.

Requirements

• Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google.
• Strong customer service skills with confidence speaking directly to customers.
• High attention to detail when handling devices, tools and small components.
• A genuine interest in mobile technology, gadgets and repairs.
• Ability to work in a fast paced retail environment.

Preferred Experience & Skills

• Previous experience in a retail or customer facing environment.
• Experience recommending products or upselling accessories.
• A willingness to learn and develop new repair techniques.
• A proactive attitude and ability to work both independently and as part of a team.

Benefits

• £27,109.31 - £27,325.83 basic salary plus commission.
• Personalised career development and ongoing training opportunities.
• Company pension and increasing holiday allowance with service 21 days' holiday plus 8 bank holidays.
• Opportunity for relocation support where applicable.
• A supportive, fun culture with recognition and annual awards.

Equal Opportunity Statement

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.