Mobile Phone Repair Store Manager - Tottenham Court Road

Store Manager - Mobile Phone Repair

Location: Tottenham Court Road
Salary: £29,512.35 basic plus commission
Hours: 40 hours per week.

At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer facing repair store, balancing hands on technical work with leadership, organisation and commercial awareness.

Key Responsibilities

• Act as Store Manager for your location, taking ownership of daily operations.
• Support walk in customers and manage scheduled repair appointments.
• Complete high quality repairs on smartphones and tablets, including screens, batteries and cameras.
• Serve as the lead technician and technical authority within the store.
• Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability.
• Lead by example, setting standards for customer service, professionalism and repair quality.
• Manage repair workflows and priorities throughout the week.
• Oversee stock control, ordering and inventory accuracy.
• Maintain store presentation, safety and security standards.
• Proactively recommend accessories and solutions to support sales growth.

What You'll Need

• Proven hands on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices.
• Confidence working independently and taking accountability for results.
• Strong organisational skills with the ability to manage customers, repairs and stock.
• Clear, friendly communication skills and a customer first mindset.
• A proactive approach to problem solving, mentoring and sales opportunities.

What We Offer

• £29,512.35 basic salary plus an attractive commission structure.
• Quarterly store manager bonus.
• Ongoing training and personalised career development.
• 21 days holiday plus 8 bank holidays, increasing with length of service.
• Company pension scheme and additional benefits.
• A supportive, high performance culture with annual awards and recognition.
• The opportunity to run and shape your own store within a growing business.

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.