Mobile Phone Repair Store Manager - Edinburgh

Mobile Phone Repair Store Manager - EdinburghApplylocations: Edinburgh St Jamestime type: Full timeposted on: Posted Yesterdayjob requisition id: R-114095 Mobile Phone Repair Store Manager Location: Edinburgh Salary: £29,512.35 basic plus commission Hours: 40 hours per week.Do you enjoy working with technology, taking ownership and helping others succeed?At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer facing repair store, balancing hands on technical work with leadership, organisation and commercial awareness.This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results. About the Role You will be responsible for running a store based repair location, supporting incoming walk in customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high quality repairs and ensure every customer receives a professional, reassuring experience.Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play a key role in supporting and mentoring team members, sharing your expertise and setting clear standards for service and repair quality.You will work autonomously, reporting to the Area Manager, with clear accountability for performance, customer satisfaction and overall store success.The goal is simple: make your store the trusted local destination for reliable, high quality device repairs. Key Responsibilities Act as Store Manager for your location, taking ownership of daily operations Support walk in customers and manage scheduled repair appointments Complete high quality repairs on smartphones and tablets, including screens, batteries and cameras Serve as the lead technician and technical authority within the store Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability Lead by example, setting standards for customer service, professionalism and repair quality Manage repair workflows and priorities throughout the week Oversee stock control, ordering and inventory accuracy Maintain store presentation, safety and security standards Proactively recommend accessories and solutions to support sales growth What You'll Need Proven hands on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices Confidence working independently and taking accountability for results Strong organisational skills with the ability to manage customers, repairs and stock Clear, friendly communication skills and a customer first mindset A proactive approach to problem solving, mentoring and sales opportunities What We Offer £29,512.35 basic salary plus an attractive commission structure Quarterly store manager bonus Ongoing training and personalised career development 21 days holiday plus 8 bank holidays, increasing with length of service Company pension scheme and additional benefits A supportive, high performance culture with annual awards and recognition The opportunity to run and shape your own store within a growing business