Mobile Field Service Engineer - Manchester

Job Title: Mobile Field Service Engineer - Manchester

• Location: Home-Based (covering Manchester and surrounding area Postal M, BB, BL, L, CH, CW)
• Pay Rate: £150.00 - £160.00 per day
• Basis: Contractor

Role Overview

As a Mobile Field Service Engineer, you will be responsible for providing high-quality service, maintenance, and repairs for customer equipment. Operating as a home-based mobile contractor, you will manage a significant geographical territory, ensuring that all technical needs are met efficiently while building strong professional relationships with customers, peers, and support departments.

Essential Job Responsibilities

• Technical Execution: Perform troubleshooting, diagnostics, installation, maintenance, and repair of designated equipment.
• Service Maintenance: Complete preventative maintenance, field modifications, and IMAC (Install, Move, Add, Change) work.
• Travel & Logistics: Maintain a willingness to travel (often 50%+ of the working day) and manage a company-supplied vehicle and tools.
• Communication: Establish a vital working relationship with Dispatch; maintain daily communication via phone, voicemail, and email.
• Administration: Stay up to date with administrative duties, including updates to support departments and meeting deadlines for expenses and mileage declarations.
• Compliance & Safety: Adhere to all Health and Human Services (HHS), Environmental Health and Safety (EHS), and other regulatory requirements.
• Teamwork: Utilize escalation and support processes to resolve service issues and work collaboratively with the local team.
• Physical Requirements: Ability to lift and carry parts weighing up to 25 kg.

Candidate Requirements

• Education: ONC or equivalent IT qualification.
• Experience:. Minimum of three years' experience in diagnosing and repairing IT equipment.
  • Proven experience troubleshooting and responding to customer concerns.
  • Experience interfacing with internal team members and external customers within a solution-based service process.
• Technical Skills: Proficient in MS Office (Word, PowerPoint, Excel, Outlook).
• Soft Skills: Excellent analytical, interpersonal, and communication skills; ability to explain complex technical issues simply.
• Driving: Valid driver's license and a good driving record.
• Attributes: Reliable, accountable, resourceful, and ethical with strong time management skills.

Working Conditions

• Autonomy: Predominantly working independently.
• Environment: Exposure to areas with low levels of radioactive isotopes.
• Activity: Extended periods of driving and computer usage.
• Travel: Periodic overnight travel required.

Note: This position is offered on a contractor basis. This list of responsibilities is not exhaustive and is subject to change.