Mobile Customer Liaison Representative

Working Hours

40 hours per week

Preston Sites (Channel Way & The Strand)

• Monday to Thursday: 08:00 - 16:30
• Friday: 08:00 - 14:00

Manchester Rotating Shift Pattern Week 1

• Monday to Thursday: 07:00 - 16:00
• Friday: 07:00 - 13:30

Week 2

• Monday to Thursday: 10:00 - 19:00
• Friday: 07:30 - 14:00

Shift patterns are subject to business requirements.

Security Requirements

Due to the nature of our client sites:

• Applicants must be a UK national.
• Applicants must hold a valid UK passport.
• Successful candidates must be able to obtain and maintain Security Check (SC) Clearance.

Key Responsibilities Front of House & Customer Service

• Deliver a professional meet-and-greet service for visitors, customers, and colleagues.
• Manage visitor registration and booking processes.
• Conduct site inductions for visitors and contractors.
• Provide guidance to visitors on building facilities and services.
• Act as the primary point of contact for enquiries relating to desks, meeting rooms, and workplace services.

Workplace & Booking Management

• Manage desk and meeting room bookings.
• Monitor availability and resolve booking conflicts.
• Respond to booking enquiries and shared mailbox requests.
• Send booking confirmations and attendee communications.
• Monitor and manage booking no-shows.
• Coordinate hospitality requirements and room setups.

Facilities & Workplace Support

• Conduct regular inspections of offices, meeting rooms, desks, printers, and communal areas.
• Maintain workplace standards, signage, and presentation throughout the building
• Support kitchen and refreshment areas, including coffee machine maintenance and dishwasher management.
• Organise incoming deliveries and post collections.
• Reconfigure furniture and meeting spaces to support operational requirements.

Technology & Administration

• Assist with meeting room AV setup and basic troubleshooting.
• Escalate IT issues to the appropriate support teams.
• Complete administrative tasks including scanning, document management, and record maintenance.
• Maintain accurate workplace and visitor documentation.

Safety, Security & Compliance

• Report and elevate maintenance, security, AV, and IT issues.
• Support security audits and workplace compliance activities.
• Issue visitor and contractor passes in line with site procedures.
• Escort visitors when required.
• Complete end-of-day handover processes with Security teams.

About You

The successful candidate will have:

Essential Skills & Experience

• Excellent customer service and interpersonal skills.
• Strong communication skills, both written and verbal.
• Good organisational and time management abilities.
• Ability to prioritise tasks and manage multiple responsibilities.
• Strong IT skills and confidence using Microsoft Office applications.
• Ability to work independently and as part of a team.
• A flexible and proactive approach to work.
• Professional, well-presented, and approachable manner.

Desirable Skills & Experience

• Previous experience within a Front of House, Reception, Hospitality, Customer Service, or Workplace Services environment.
• Experience using desk or room booking systems.
• Knowledge of Microsoft Teams
• Understanding of workplace health and safety practices.
• Experience in administrative support functions.
• SIA Licence (although training and funding can be provided).

Benefits

• Full Front of House uniform provided
• SIA Licence funded (if not currently held)
• Comprehensive training programme
• First Aid and Fire Marshal training
• Cycle to Work scheme
• Access to thousands of retail, supermarket, travel and entertainment discounts
• Apprenticeship opportunities
• Career progression within Mitie
• Mitie Reward Scheme
• Virtual GP service
• Share incentive scheme
• Private medical options
• Free onsite parking at Preston locations
• Complimentary tea and coffee