Middle Office Associate - Private Banking

Raiffeisen Bank of the Neuchâtel Mountains, a solid regional player in Private Banking Middle Office - Clientele. Raiffeisen Bank of the Neuchâtel Mountains, a solid and growing regional player, is strengthening its Middle Office and is looking for a committed, autonomous person - someone who wants to have a real impact on the quality of service, compliance, and security of our position. This role offers the opportunity to join a dynamic environment, based on strong values such as closeness, responsibility, and the spirit of collaboration. What will you do? - Be the key person for the quality and reliability of client files. - Process daily requests with precision and responsiveness.- Support clients by contacting them when additional information is needed, always with professionalism and empathy.- Identify quickly any issues requiring action, clear up pending matters, and contribute to maintaining a smooth and secure operation within the bank.- Collaborate closely with advisors and internal services, becoming their preferred partner to lighten their load and improve collective efficiency.- Actively participate in security and compliance by performing controls, monitoring deadlines, and contributing to the early detection of sensitive issues (e.g., related to fraud).- Be a driving force in the Middle Office by working autonomously, proactively seeking out tasks to handle, and contributing to improving the quality of service.- Fully integrate into the team by participating in meetings, regular exchanges, and internal dynamics, within a human environment that is close to its employees.Qualifications:- Excellent rigor and sense of priorities.- Ease in client contacts, both in writing and verbally.- Solution-oriented approach, with a true sense of efficiency.- Discretion and reliability.- Assertive autonomy, with the ability to manage a varied workload and prioritize independently while collaborating with multiple teams.- High flexibility, enjoying an environment where the workload can vary depending on the periods.- Excellent command of tools, especially Microsoft Office (Excel, Word, etc.), and overall ease with the digital environment.- Ability to synthesize client situations and translate them into an established regulatory and procedural framework.- Desire to contribute to impeccable customer service, with a constant concern for quality.We work in a friendly environment. Values are our pillars. Together. For each other. They shape the way we collaborate and behave towards one another. The culture of informal address promotes personal proximity and exchanges on an equal footing at all levels. We embrace diversity and equal opportunities. We encourage diverse perspectives, experiences, and skills within our teams. This diversity is our wealth and contributes decisively to our success. We encourage personal and professional development. Lifelong learning is an integral part of our culture. We create a conducive space for the professional and personal development of each individual and support targeted development through a varied internal training offer as well as coverage of training costs. We offer competitive social conditions and exclusive benefits on banking products, various discounts with third parties, as well as superior financial stability and retirement provisions. Any questions? For questions about the content of the position: Magaly Godard, Client Advisor Manager. Send an email. For questions about the application process: We look forward to your online application. About us. jid8f736beaen jit0310aen jpiy26aen