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Mid Market Customer Success Manager (United Kingdom)

Posted 22 minutes 40 seconds ago by Deepstreamtech

Permanent

Full Time

Call Centre / Customer Service Jobs

London, United Kingdom

Job Description

Requirements

At least 1+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Excellent verbal and written English communications skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
BA/BS degree or equivalent preferable
With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary

What the job involves

We are looking for an Mid-Market Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK
The Mid-Market Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business
They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs
Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue through up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients' KPIs
Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships