Mid-Level Operations Engineer

Mid-Level Operations Engineer

Department: Operations

Employment Type: Full Time

Location: North East England

Description

As a Mid-Level Operations Engineer, you'll play a hands on role in building and supporting our cloud infrastructure. You'll collaborate with different functions throughout the business including developers and your peers within operations to ensure systems are performant, secure, and resilient. This role is ideal for someone with practical experience in cloud platforms (especially AWS), strong Linux fundamentals, and a drive to automate and improve.

Key Responsibilities

• Support and enhance cloud infrastructure, primarily on AWS, including provisioning, monitoring, and maintenance.
• Implement security best practices, such as IAM policies, key/cert management, logging, and vulnerability remediation.
• Automate operational tasks using scripting (e.g. Bash, Python) and infrastructure as code tools such as AWS CDK, CloudFormation and Terraform.
• Contribute to change management processes, including planning, documentation, peer review, and post deployment verification.
• Monitor system health and performance, investigate incidents, and participate in an on call rotation.
• Collaborate with engineering teams on deployment pipelines, system architecture decisions, and troubleshooting production issues.
• Manage secrets, credentials, and configurations securely across environments.
• Write and maintain internal documentation for systems, procedures, and infrastructure.

What You'll Bring (Skills, Experience & Mindset) Skills & Experience

• Solid practical experience with AWS core services (EC2, ECS, ASG's, S3, IAM, RDS, Lambda, etc).
• Good understanding of AWS Well Architected Framework
• Strong knowledge of Linux systems administration (Fedora, RHEL, etc).
• Understanding of networking principles (DNS, VPCs, firewalls, ACLs, etc).
• Knowledge of DNS, CDN, caching, firewalls, load balancers, and WAFs to ensure secure and performant web delivery.
• Familiarity with IaC tooling such as AWS CDK, CloudFormation and Terraform.
• Good scripting skills such as Bash and Python.
• Understanding of modern observability tools and a demonstrated ability to implement the SRE approach to reliability.
• Awareness of security practices such as key management, IAM hardening, secrets handling, and vulnerability scanning.
• Exposure to CI/CD pipelines and Git based workflows.
• Ability to participate in 24/7 support rotations and respond to incidents effectively.
• Ability to adapt and manage workloads effectively based business priorities in an agile environment.

Mindset & Approach

• Customer and team centric
• Comfortable working independently on assigned tasks while collaborating with wider teams.
• Eager to learn and grow, especially in areas like infrastructure automation and system reliability.
• Demonstrates a logical problem solving mindset and ownership of tasks.
• Communicates effectively and collaborates across teams.

Additional Skills

• Experience with serverless architectures and container orchestration (e.g. ECS, EKS, Kubernetes).
• Exposure to monitoring and logging tools like CloudWatch, Datadog, or Prometheus.
• Understanding of incident management processes and improving observability.
• Knowledge of compliance frameworks (e.g. ISO 27001, SOC2) or security certifications.

Benefits Pension Scheme

• Auto enrolled after 3 months' service
• Salary sacrifice scheme to maximise tax efficiency
• 5% employee contribution, matched by 5% from Amplience
• Pension broker: Titan Group (offers financial advice)
• Pension provider: Aegon (moved from Aviva in 2024)

Annual Leave: 25 days paid holiday as standard

Length of Service Entitlement

• UK Team Entitlement - 3+ years continuous service 26 days annual leave entitlement
• 4+ years continuous service 27 days annual leave entitlement
• 5+ years continuous service 28 days annual leave entitlement
• 6+ years continuous service 29 days annual leave entitlement
• 7+ years continuous service 30 days annual leave entitlement

Enhanced Maternity Leave

• 12 weeks full pay
• 12 weeks at 50% pay
• 15 weeks at statutory maternity pay (SMP)
• 13 weeks unpaid

Enhanced Paternity Leave

• 2 weeks full pay

Sick Pay

• Up to one month's full pay per calendar year (at company discretion, with medical certificate)

Study Leave

• 5 days for employees on accredited long term courses (12+ months)

Birthday Leave

• One paid day off during your birthday month

Company Wide Recharge Days

• One day off per quarter for the whole business - rest, recharge, and reset

Other Benefits

• All roles are laptop enabled
• Working arrangements agreed with your line manager
• Freedom Fridays: Finish early on Fridays to support work life balance (full time employees only)
• Holiday Buy Scheme: Purchase up to 5 extra days per year, repaid through salary deductions
• Cycle to Work Scheme: Save on bikes & accessories via tax efficient payments (Blackhawk Network)
• Tech Scheme: Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)
• Season Ticket Loan: Advance loans available for travel tickets, repaid via payroll
• Charity/Volunteer Days: Up to 3 paid days a year for volunteering or charity work
• Payroll Giving (CAF - Give As You Earn): Tax free donations to UK charities, directly from your salary
• Eyecare: Reimbursement for a standard eye exam every two years
• Employee Referral Bonus: £1,000 / €1,139 / $1,337 - 50% paid at 4 months, 50% at 7 months post hire