Microsoft Dynamics 365 CRM Functional Consultant

Hybrid role with weekly visits to client sites in London. Expected to travel around twice or three times per week.

Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group's Business Applications team is hiring now and we're looking for our next Microsoft Dynamics 365 CRM Functional Consultant to join us.

The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions-from project inception and planning, through deployment to ongoing support and maintenance.

Why should you work at Microsoft Business Group?

• Multi Award Winning Business

• Official and Award-Winning Microsoft Partner

• Award Winning Databricks Partner

• Official GitHub Partner

• Cloud Native Organisation

• Growing International and Diverse teams

• Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged

• Private Medical Insurance

• Employee Assistance Program

• Income Protection Cover

• Death in Service Cover

• Group Personal Pension Plan with enhanced employee contributions

• Flexible Working and Working from Home

• We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds

Job Summary

You will be working on Dynamics 365 CRM solution implementations for Cognizant's public sector customers. The candidate will be working in a capacity of Functional Consultant within a project team.

Experience, understanding and knowledge required:

• Experience of Dynamics 365 CE capabilities (Customer Service, Sales) and Power Platform

• Experience in leading business discussions with customers for project discovery and business process mapping

• Experience in leading discussions around business requirements, product backlog refinement and user expectation management in Agile projects

• Solid experience working in an Agile team to agree and develop system/product designs based on user requirements and specify these as user stories

• Ability to write clear, testable user stories using Gherkin acceptance criteria

• Experience managing agile delivery teams and team of business analysts

• Understanding of Design & Configuration Experience in Dynamics 365

• In-depth knowledge of the Microsoft Dynamics CRM platform

• Experience in doing fitment analysis of customer requirements

• Knowledge in Performance tuning possibilities in Dynamics 365 implementations

• Experience in collaborating with business stakeholders for data integration and data migration activities which can guide a team of developers

• Experience in managing Dynamics 365 projects in the capacity of product owner or business analyst

• Capability to estimate Dynamics CRM project requirements

• Knowledge in multiple components of responding to RFPs/RFIs

• Capable of leading RFP responses for green field/Enhancement/Support D365 engagements

• Microsoft Azure knowledge

• Understanding of DevOps project implementation

Daily responsibilities

• Dynamics 365 CE capabilities and extensibilities.

• Leading business discussions with customers for project discovery and business process mapping.

• Leading discussions around business requirements, product backlog refinement and

• user expectation management in Agile projects.

• Working in an Agile team to agree and develop system/product designs based on user requirements and specify these as user stories.

• Write clear, testable user stories using Gherkin acceptance criteria.

• Managing agile delivery teams and team of business analyst.

• Design & configuration in Dynamics 365.

• Fitment analysis of customer requirements.

• Performance tuning possibilities in Dynamics 365 implementations.

• Collaborating with business stakeholders for data integration and data migration

• activities which can guide a team of developers.

• Managing Dynamics 365 projects in a capacity of product owner or business analyst.

• Estimate Dynamics CRM project requirements.

• Leading RFP responses for green field/Enhancement/Support D365 engagements.

Essential Technical Skills:

• Dynamics 365 CE

• Functional Consulting

• Bid Management

• Team Management

• Agile

Nice to have:

• Product Management

• Azure DevOps