Merkur Slots Venue Manager - Upton Park

Overview

It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business. Position: Venue Manager - Upton Park. Salary: £40,060.80 per annum - Plus Bonus opportunities. Hours per week: 45.

MERKUR Slots is part of the MERKUR Group, a leading gaming and entertainment company with a presence in multiple countries. This role is based in the UK and involves managing a licensed gaming centre.

About you

• As well as maximizing sales in the venue through a range of marketing and promotional activity you'll also ensure the very highest standards of presentation and customer services - your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.
• Management experience within retail, hospitality or the gambling sector is desired.
• Experience with management reporting and administration.
• Experienced managing a team.
• Experience with creating staff rotas.
• Excellent communication and organisational skills.
• Ability to be flexible and adaptable.
• Understanding of budgeting as well as Profit and Loss reports.
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation).

Responsibilities

• Overall responsibility for the performance and profitability of a licensed gaming centre.
• Champion company standards and best practice within the venue.
• Ensure marketing, promotional activities and events are delivered correctly.
• Maintain physical and personal security.
• Control cash/assets and minimise risk of loss.
• Provide excellent customer service at all times and build relationships with regular customers.
• Operate in accordance with LCCP (License conditions).
• Develop and train the team in line with launches and company policy.
• Ensure staff are properly managed and address performance or misconduct promptly and professionally.
• Recruitment and training of new team members for the venue.
• Monitor market and competitor activity.
• Ensure venue cash collections are carried out according to company procedures.
• Monitor and analyse machine income levels and achieve KPIs and audits (including international, compliance, etc.).
• Adhere to health and safety practices to operate the venue safely.
• Complete administration tasks to required standards and timelines.
• Promote safeguarding and social responsibility measures.
• Respond positively and promptly to customer feedback/enquiries.
• Maintain high standards of personal presentation and ensure staff adhere to the brand dress code.
• Discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers.

Benefits

• 28 days holiday (including Bank Holidays).
• Quarterly Bonus Scheme.
• Excellent Career Progression Opportunities.
• Contributory Pension Scheme.
• Life Assurance.
• Discounts with high street retailers and restaurants through benefits portal.
• Employee assistance programme.

Additional information

• MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited grounds; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
• MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
• MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand.

Find out more about us and our brand by visiting our website: