Merkur Slots - Venue Manager - Catford

Position

Venue Manager - Catford

Salary: £40,060.80 per annum - plus bonus opportunities

Hours per week: 45

Location: Catford

Responsibilities

• Overall responsibility for the performance and profitability of a licensed gaming centre
• Champion company standards and best practice within the venue
• Ensure marketing, promotional activities and events are delivered correctly
• Maintain physical and personal security, control cash/assets and minimise risk of loss
• Deliver excellent customer service at all times, building and maintaining relationships with regular customers
• Operate in accordance with LCCP
• Develop your team and complete training in line with launches, refreshes and company policy
• Ensure staff are properly managed and address poor performance or misconduct promptly and professionally
• Recruit and train new team members for the venue
• Maintain market and competitor awareness
• Ensure cash collections are carried out according to company procedures
• Monitor and analyse machine income levels
• Achieve KPIs and audit requirements, including international, compliance etc.
• Adhere to all health and safety practices and procedures, ensuring the venue operates safely
• Complete all administration tasks to the required standard and on time
• Actively manage and promote safeguarding and social responsibility measures
• Respond positively, promptly and appropriately to all customer feedback and enquiries
• Maintain a high standard of personal presentation and ensure all employees adhere to the brand dress code
• Actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on grounds of race, sex, disability, age, sexual orientation, religion or belief

Qualifications & Experience

• Ability to work to budgeted targets
• Management experience within retail, hospitality or the gambling sector is desired
• Experience with management reporting and administration
• Experience managing a team
• Experience creating staff rotas
• Excellent communication and organisational skills
• Ability to be flexible and adaptable
• Understanding of budgeting and Profit and Loss reports
• Flexibility to work both day and night shifts (if the venue is a 24 hour operation)

Benefits

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent career progression opportunities
• Contributory pension scheme
• Life assurance
• Discounts with high street retailers and restaurants through the benefits portal
• Employee assistance programme

Equal Opportunities

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.