Membership Support Advisor

• Handle member queries and requests received via Chat, Telephone, and Email


• Process membership queries in a timely, accurate, and efficient manner


• Actively engage with members to provide the best possible quality and service


• Work as part of a team at the Heston David Lloyd Club membership hub


• Provide outstanding service and support to members

Requirements

• Experience in outbound calling and handling customer queries is essential


• Previous experience in a call centre environment would be desirable


• Exceptional customer service skills


• A drive to hit targets


• Resilience and ability to thrive in a fast-paced environment


• Excellent communication and organisation skills


• Within a reasonable commuting distance of the hub


• Able to work fully office-based at the Heston membership hub


• Availability for working hours of either 9:00-17:00 or 10:00-18:00

Core Competencies

Demonstrates exceptional customer service skills and the ability to handle member queries efficiently through various communication channels. Proven experience in a fast-paced call center environment with a strong drive to meet targets.

Highest-signal resume keywords

• Customer Service Skills


• Outbound Calling Experience


• Call Centre Experience


• Excellent Communication Skills


• Organisational Skills

ATS Optimization Keywords
Soft Skills

• Resilience


• Ability to Thrive in Fast-Paced Environment


• Team Collaboration

Industry Keywords

• Membership Queries


• Member Engagement


• Heston David Lloyd Club


• Office-Based Work


• Timely Processing