Membership Officer (JCCP)

Role Overview

HFIS Limited, part of Brown & Brown (Europe) Limited, is looking for a highly organised and customer focused Membership Officer to join our Membership Team. In this role you'll support and grow our JCCP and CRS membership schemes, ensuring a seamless experience for new and existing members.

Key Responsibilities

• Process new and renewal memberships, including conducting risk assessments where required.
• Act as the first point of contact for members and prospective members via phone, email and post.
• Respond to all enquiries within agreed service levels.
• Manage and monitor inboxes, ensuring queries are resolved or escalated appropriately.
• Follow up on abandoned registrations, renewals and leads.
• Handle cancellations, refunds and membership amendments.
• Support onboarding with partner organisations.
• Maintain accurate records, including logging notes from telephone conversations.
• Assist with meeting coordination, including scheduling and minute taking.
• Support website updates and other administrative tasks.
• Attend trade shows and events when required.
• Work collaboratively with the wider Membership Team, providing support as needed.

Qualifications & Skills

• Excellent written and verbal communication skills.
• Strong customer service experience and a professional telephone manner.
• Experience working in a multi channel contact centre or a similar environment.
• Exceptional attention to detail and accuracy.
• Strong organisational and time management skills.
• Confidence using Microsoft Office (Excel, Word, PowerPoint) and the ability to learn new systems.
• A proactive, solutions focused mindset.
• The ability to work both independently and as part of a team.

Benefits

• 23 days holiday + UK bank holidays.
• Life assurance.
• Private health care for you and dependants.
• Employee assistance programme, including GP line, cashback for treatments, and advice line.
• Season ticket loan.
• Rental deposit loan.
• Annual leave purchase scheme.
• Access to discounted personal insurance through the HFIS Group.
• Financial support and study time for professional qualifications.
• Wide variety of high quality in house and external training.

About HFIS Limited

HFIS Limited is part of Brown & Brown (Europe) Limited. Founded in 1939, we are one of the largest insurance brokerage groups worldwide, delivering innovative risk and insurance solutions across a highly collaborative team. Our culture is built on meritocracy, integrity and a commitment to doing what is best for our customers.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.