Membership Coordinator

About Maslow's

Maslow's is a group of progressive hospitality brands, existing to foster connection and spark change. At Maslow's our mission is to create a collection of workspaces, members' houses, restaurants & bars that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings around the world, always with an emphasis on locality, serving the needs of visitors and locals alike.

We opened the doors of our first site, Mortimer House in London's Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho in Spring 2023. In 2026 we open our third members' house and workspace in The Kensington Building.

Our ethos is inspired by Maslow's hierarchy of needs. We use a holistic approach to hospitality to create carefully considered spaces - be it physical, digital, intellectual or emotional - that are exquisite yet unpretentious, centred on helping people connect to what matters to them.

As a team, we are Caring, Curious and Committed - values which inspire us through our journey of growth.

This role is based in Maslow's Support Centre, Fitzrovia, with usual office hours of 9am - 6pm, Monday - Friday.

Your new role

Reporting to the Membership Experience Manager, as Membership Coordinator you will be the go-to person for the membership team and members for all administrative support. Integral to the role is a good understanding of all details related to all membership products, processes and procedures.

The ideal candidate will have Front of House/Reception/Admin support experience within a hospitality environment and be proficient with Office 365 - particularly Excel/Outlook. In addition:

• Exceptional attention to detail.
• Excellent written and verbal communications skills.
• Excellent organisation skills and a sense of urgency.
• Ability to balance several different tasks simultaneously in order to meet deadlines.

Knowledge of Nexudus CRM and/or Hubspot CRM is desirable yet not essential.

Key responsibilities

• Consistently update and manage the CRM and other internal systems (Nexudus, Essensys, Hubspot, Gallagher, Doorflow, One Drive).
• Process all application forms & prepare welcome packs for new members.
• Manage all renewals according to the agreed procedures.
• Liaise with the finance team on all member-related invoicing, payment and refund processes.
• Communicate and coordinate all Study moves with the House teams to ensure they have the specified requirements for each move.
• Responsible for all digital and paper filing associated with Membership.
• Account management of existing members.
• Support the Membership Experience Manager with administrative tasks, systems setup, and process alignment for Maslow's existing and future locations.
• Identify opportunities to streamline administrative workflows to improve member satisfaction and efficiency.
• Alongside key duties you may be asked to complete other tasks, as and when necessary and reasonable required in line with business needs.
• Act as an ambassador for Maslow's always.

Benefits

• Access to 'My House' - our wellbeing and discount platform which includes an Employee Assistance Programme
• Be Our Guest - 50% discount when dining in our in-house restaurants
• Nutritious meal whilst working
• Access to our onsite gym
• £450 Refer a Friend Bonus